Question 1

How long will it take my order to arrive?

Accepted Answer

Since all products on our site are digital ie no physical product, all download links should arrive in your inbox within the next hour or less after order placement, though it is possible that it may take upto 24 hours. If you do not receive your purchase within this time frame, please check your spam folder and if you still cannot find the link, please contact us at info@partyhabits.com

Question 2

I just placed an order! Can I change, cancel, or add to my order?"

Accepted Answer

Since your purchas are considered instant downloads, we therefore cannot process cancellations or exchange. Please send us an email at info@partyhabits.com and we will try our best to resolve your issues, if any.
 
It is our goal to make every effort to ensure that you are pleased with the products you purchase on Party Habits! Since all of our products are digital and cannot be returned, we want to do our best to help you get your purchase up and running. You can read more about how the resolution process works below:
 
If you’re experiencing a technical issue with a product, you're encouraged to contact us at info@partyhabits.com. We take great pride in providing products that are high quality and easy to use, and we want you to be satisfied with your purchase, so we’re always happy to help!

Question 3

Customer Service

Accepted Answer

For any other inquiries, please do not hesitate to contact us at info@partyhabits.com Mon-Fri between 9am-5pm EST.

Question 4

What credit cards do you accept?

Accepted Answer

We are happy to accept MasterCard, Visa and American Express. All Credit Card information is processed through our secure server via Stripe.

Question 5

Will tax be charged on my order?

Accepted Answer

No, all our products reflect tax inclusions.

Question 6

What is your refund policy?

Accepted Answer

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:
 
The product was misrepresented in the description. We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered.
 
Misrepresentation does not include subjective opinions on the quality or appearance of an item. 
 
We’re unable to process refunds in the following situations:
- You (or your client) no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase. 
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including "Compatible with" information below the product screenshot, file type, or product description. 
You bought an item on accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service. Please see this article for tips to troubleshoot these issues. 
- You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue. 
- You need a partial refund for a credits package because you did not use all of them. e.
- Your product purchase was made over 30 days ago.
- Your unspent credits package was purchased over 30 days ago.

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